What is 5-Star Certified?
First, the process starts with the comprehensive inspection of any piece of Cisco equipment that enters our warehouse.
- Ensure arriving equipment has no shipping damage
- Make sure internal and external serial numbers match
- Inspect manufacturer markings and labels to ensure they are intact
- Ensure tamper labels are intact
Next, certified engineers vigorously inspect and test Cisco products that includes the following highlights:
- Power and voltage capabilities perform to standard
- Latest diagnostic software is utilized for testing
- Equipment operates at normal operating temperatures and has no thermal issues
- Existing internal diagnostics are run and results recorded
- Empty chassis is populated to capacity with functional blades, and all slots, power receptacles and connectors work
- Hot swappable cards, power supplies and modules perform to standard and maintain functionality in the event faulty components are changed
- Network switches and ports operate at peak performance
- Redundant systems meet fail-over reliability standards
- Cisco Equipment is configured and operates as designed under real conditions
- Equipment that passes all diagnostic tests is cleaned and packaged for stock
- Stock is rechecked prior to shipping
- Updated stock undergoes additional diagnostic tests
- Products are professionally packed in customized solutions above and beyond carriers’ requirements to ensure safe shipping

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