Friday, February 17, 2012

CDW Reviews vs. Vology Reviews

Reviews are highly important on the web to gain consumer confidence with potential prospects. There are countless amounts of websites out there that sell B2B and B2C products, and you need to be aware that a rating can make or break your buying experience. Let's take a look at CDW's reviews from resellerratings.com. They currently have a .59 out of 10 review rating out of 132 reviews. This represents 5 main points a consumer experiences when buying from a company in the past and the future. The plain flaw that I can presume deals with growing so large, you simply can not keep up with customer service and product accuracy. CDW customer reviews just seem like they flat out hate CDW.

* Reviews and ratings are sourced by resellerratings.com at of 2/17/2012
vology vs. CDW reviews


Before I go any further, the 5 main points commonly reviewed on include:
  • Product and services pricing
  • Chance of future purchase
  • Shipping and packaging
  • Customer service
  • Return/Replacement policy
Now, Vology as a very intellectual reseller spots failures in the "what not to do" approach to prevent most from having a bad experience when purchasing a product or service. Vology's review rating is currently 9.69 out of 10 review ratings our of 139 reviews. Customer support is one of the most important areas in running a store period. In summary, just because you have a lot of products and people know who you are, doesn't mean you will have a good experience. I would prefer to buy from a company where I can get someone on the phone when a issue arises during and after a transaction.

Please fell free to comment your experience with CDW, Vology or any other online re-seller. 

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